Question 1

What's included in the free plan vs paid plans?

Accepted Answer

Free gives you 2 credits with 1024px output — perfect for testing the AI quality on social media. Paid plans unlock transparent PNG downloads, up to 2K resolution at 300 DPI for large-format printing, and monthly subscriptions (100–300 credits) or one-time packs (30–400 credits, never expire) so you can process more photos without waiting.

Question 2

How do credits work?

Accepted Answer

One credit = one AI face cutout generation. Starter includes 100 credits/month ($5.99), Pro includes 300 credits/month ($12.99). Yearly plans give you 1,200–3,600 credits with ~20% savings. One-time packs (30, 120, or 400 credits) never expire — ideal for a single event like a graduation or sports season. Credits are consumed when you process a photo; failed jobs are refunded automatically.

Question 3

Should I choose a monthly subscription or a one-time pack?

Accepted Answer

Choose monthly if you create cutouts regularly — sports seasons, content creation, or a print shop workflow. Starter ($5.99/mo, 100 credits) fits casual use; Pro ($12.99/mo, 300 credits) adds batch processing and priority speed. Choose yearly to save ~20% (Starter $57/yr, Pro $124/yr). Choose a one-time pack if you need cutouts for a single event: Basic Pack ($6.99, 30 credits), Pro Pack ($19.99, 120 credits), or Mega Pack ($49.99, 400 credits). One-time credits never expire.

Question 4

Why upgrade for transparent PNG and 2K?

Accepted Answer

Transparent PNG lets you drop the cutout onto any background — party signs, t-shirts, posters — without a colored box around the head. 2K at 300 DPI is what print shops need for big head cutouts and large-format props; free 1024px is fine for screens but can look soft when blown up to 24" or 36". Upgrading costs less than one outsourced Photoshop edit or print-shop cutout.

Question 5

Can I cancel my subscription anytime?

Accepted Answer

Yes. Cancel anytime from Settings → Billing. You keep full access — credits, transparent downloads, and 2K export — until the end of your current billing period. No cancellation fees. One-time packs are not subscriptions and never auto-renew.

Question 6

Do credits expire?

Accepted Answer

Monthly subscription credits refresh each billing cycle — unused credits from the previous month do not roll over. One-time pack credits stay on your account until used; they do not expire as long as your account is active. Check your balance anytime in Settings → Credits.

Question 7

What if I'm not satisfied — can I get a refund?

Accepted Answer

We want you to love the results. Try the free generation first — no credit card required. If a paid plan doesn't meet expectations, contact support@aifacecutout.com within 7 days of purchase and we'll review a refund on a case-by-case basis. Processing failures automatically restore your credits.

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